Terms and Conditions
Class packs are valid for the specified time (2 months and 4 months respectively). Requests for extension will be considered on a case by case basis.
Refunds are only available within the validity of the class pack (from date of purchase) for remaining, unattended classes.
Cancellation policy: Up to the Covid 19 pandemic clients were not charged for non-attendance, this is less of an issue on Zoom and live stream will continue in tandem with in studio classes. When we return to in studio classes there will only be limited places available. Cancelling at short notice or non-attendance means you will forfeit the cost of that class if you have left it too late for another client to take your spot in the studio.
All classes must be booked and paid for in Mindbody up to 1 hour before the start time. If you PM us after this time we might be able to get you a space if it is available, but it is not guaranteed that we will even see your message at that time.
All workshops are required to be paid in advance when booking. However if you cannot attend at short notice please notify us as soon as possible, the payment is still valid for another workshop within 6 months unless cancellation is less than 1 hour before start of class.
Please note: Mindbody controls the booking system. Where classes are fully booked, your booking goes on a waitlist. Should an existing client cancel, Mindbody automatically reassigns the space to the first person on the waitlist notifying them by email. This can happen at short notice.
Advance payment of a class pack or a workshop does not guarantee a space in a class, the spot in any timetabled class must be booked and paid for in advance to ensure your space. As class numbers are limited you should unbook yourself in Mindbody as soon as you know that you cannot attend a class. The space is then reassigned to the person at the top of the waitlist.